Returns & Refunds

Returns

We will provide refunds pursuant to the Competition and Consumer Act 2010 (the “Act”) namely, if the goods you purchased:

• Are not of merchantable quality;
• Are not fit for its purpose;
• Do not match the sample.
• if they are damaged.

We apologise but we are unable to provide a refund if:

1. You simply change your mind.
2. Choose the wrong colour, texture, inch or product.

Refunds

For any refund enquiries please email us at info@adorre.com.au within 14 days of your purchase.

We may require the items to be sent back to us before processing your refund. Every Postage is at the cost of the customer.

If your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@adorre.com.au within 14 days of your purchase.

To complete your refund or exchange, we require a receipt or proof of purchase.  For further inquiries please email info@adorre.com.au  or call 0413995797.